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T & C and Coaching Agreement

Terms and Conditions

Issued July 2023

Please read these Terms and Conditions before booking a session and please do not hesitate to contact me with any questions

Bookings

All bookings will start with an initial consultation.  Clients returning with a different concern or new set of goals should book a new initial session.

Bookings are secured via an online booking system. You can cancel or reschedule your session (when you give at the required 24 hours’ notice)

Sessions can be booked individually and a pace of your choosing. If you have booked a specific plan, then we can agree at the initial consultation to align to your goals.

Initial Consultation and sessions

An initial consultation must be booked before proceeding.  It has several purposes including to:

  • Provide you with an opportunity to meet me and we will walk through an assessment questionnaire to understand medical background, history, and journey to present and confirm your goals.

  • Give you the opportunity to ask me any questions

  • Check that I am the right coach for you

 

Arriving late for a session - I will remain on the meeting for 15 mins to accommodate any lateness.  Session times are fixed so late arrivals (and missed sessions) will end at the allotted time.  Refunds are not given.  Please tell me as soon as possible if you are running late​

Fees and payments methods

Prices vary between the types of packages available, so please see the website.  Payment is required at the point of booking to secure your appointment. Payment will be taken on line

Prices are subject to annual review.  All plans are pre-payment and will not affect existing clients.  However, any additional follow ups that have not been booked will be affected by changes.

Location

Sessions are available online and if locations permit in person.  Please turn your camera and microphone on when you are ready to start your session.

Confidentiality 

Disclosure of all information, emails and communications remains confidential, unless Michelle Wells believes there is a risk of harm to yourself or others.

Standard of Behaviour

I always adhere to best practice for our mutual benefit.  This includes open, honesty, politeness, and non-abusive behaviour.

In return, I always require appropriate and lawful behaviour. Unlawful behaviours and actions will be reported to the police. I reserve the right to end a session if your behaviour is abusive, under the influence of alcohol or any recreational drugs. 

I agree to serve as your Coach – to partner with you to identify and achieve your goals.

As your coach I cannot make any guarantees as each person is individual.  However, through working with collaborative partners and with each other, you will be equipped with knowledge and tools to make a difference to your wellbeing and goals.

During the time we spend together in our coaching sessions. I will devote my time, thoughts, and energy to you, exclusively. In between our sessions, I may not be instantly available, I will, however, always attempt to be available or respond within 24 hours.

I am a Coach, and hold a Professional Diploma as a Nutritional Therapist, I am not a physician. I am not trained in diagnosing psychological or medical conditions. If any issues come up for you that should be handled by a licensed therapist or physician, I insist that you must attend to your health by contacting the appropriate professional.

As your Coach, I will bring attentive listening, understanding, belief in you and commitment to your success. You can expect me to offer fresh perspectives, make requests, acknowledge your wins, and guarantee utmost confidentiality.

Client Agreement I am motivated and committed to taking action on my determined goals. I realise that anything less than my intentional full participation will not lead to my success.

I accept full responsibility for myself and any actions I take that might result from Coaching.

I am under the care of a physician and healthy enough to engage in Coaching.

I can financially afford the Coaching fee at this time. I agree to pay (or be automatically charged) before any sessions can begin.

I agree that ultimately, it is my responsibility that my coach gets paid for serves I use.

I agree to honour my scheduled session times.

I have read and agree with the Coaching Guidelines and Coaching Agreement which is available to download.  Please click on link on left hand side

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